Tag Archives: resources

Councilmember Ken Remley June Newsletter

Thank you for signing up to receive my notifications and monthly newsletters. I am always available for any questions or concerns via email at ken.remley@surpriseaz.gov. You can also find me on Facebook for weekly updates.

Senior Center Phased Re-opening!

The City of Surprise is re-opening programs at the Senior Center in a phased approach, with limited front desk access and exercise classes available now. The Center, located at 15832 N. Hollyhock St., is a hub for connection and activities for those age 50+ and adults with disabilities.

All Senior Center participants will be required to fill out a new enrollment packet when returning to in-person participation. Enrollment packets are available at the Senior Center during the hours listed online at surpriseaz.gov/seniorcenter. Completed packets should be dropped off at the Senior Center. Membership is $12 per year for Surprise residents and $15 for non-residents. Fees are due with membership forms.

The Senior Center meal program has also returned to in-person sit-down meals. Call 623.222.1500 two days in advance to reserve your spot. A home-delivered meal option is available through Banner Olive Branch if you cannot participate in the in-person program. To see if you qualify, please call 602.264.4357.

Facemasks are encouraged but not required. Dates, capacity requirements, and times are subject to change without notice.

Gaines Park Dedication Ceremony

A dedication ceremony was held on May 15 to celebrate the completion of Floyd Gaines Park. The park, located at 16001 N. Nash St., in the city’s Original Town Site, includes a lighted youth ball field, netting, fencing, restrooms, and a lighted and paved parking lot. Floyd Gaines was a pioneer in our community and an avid champion of its youth and parks and recreation services. I was honored to speak at this event and am so proud to have this park as a part of our community.

Hollyhock Pool Now Open!

Come and cool off at the Hollyhock pool during open swim hours every day from 12 p.m. to 4 p.m.! Open swim fees for residents are $2 for youth (6 months-17 years) and $3 for adults. All non-residents are $5. Swim lessons are also available. For more information, contact Parks and Recreation at 623.222.2000.

Veterans’ Services

The Vetlink Foundation is offering a monthly Coffee for Vets event on the last Saturday of every month from 9 a.m. to 11 a.m. at the City of Surprise AZ TechCelerator located at 12425 W. Bell Rd. Come enjoy free coffee and bagels and build connections with other veterans. Each event will have a guest speaker who will discuss a veteran-related topic. RSVP by calling 623.303.4355.

Rent and Utility Assistance

The Surprise and El Mirage Community Action Program (CAP) has a new online portal to apply for rental and utility assistance. Please visit http://hsdclientportal.maricopa.gov/ to complete a pre-screening assessment. Those needing assistance with the online process can call 623.222.4673. Eligibility restrictions apply. surpriseaz.gov/3549/Community-Action-Program-CAP.

Free Showers

Free showers every 2nd & 4th Tuesday of each month at the Salvation Army in Surprise between 10–2 p.m. at 17420 N. Ave of the Arts. Food, medical care, haircutting, and pet care resources are also available. Made possible by Church of the Palms, Salvation Army, and the City of Surprise. Call 623.222.1600 for more information.

We Care Program

We Care is an automated system designed to call a senior or homebound person once a day to check on their welfare. If the daily call is not answered, an automatic alert is sent, and personnel from Surprise Police or Citizens Patrol will be sent to the home to check on the individual. If you or someone you know could benefit from this program, you can submit an online application at surpriseaz.gov/wecare and the Surprise Citizen Patrol will contact you to schedule a required home visit and interview.

Prescription Drop-off Box

The City of Surprise Police Department has a prescription drug collection bin in its lobby for easy disposal of unwanted drugs 24 hours a day, 7 days a week. The focus of this program is to provide a safe location for individuals to dispose of unwanted, unused, or expired medications and ultimately reduce the likelihood of these medications falling into the hands of children and teens. Visit the link below for more information: surpriseaz.gov/3359/RX-Drug-Drop-off.

Vial of Life

Please stop by our Surprise Fire Medical Administration office, located at 14250 W. Statler Plz., Suite 101, where you can pick up a Vial of Life. The Vial of Life contains a medical emergency information form that should be filled out, put back in the vial, and stored in your refrigerator for safekeeping. A sticker also comes in the vial that can be placed on your refrigerator to alert first responders that you have this information available. The vial of life is designed to provide important medical and emergency information to first responders when you cannot. While you are there, you can also pick up a Pet Finder window sticker that alerts first responders to the pets in your home.

Water Wise

Water Resource Management logoYou may have heard talk in the news media recently about the Colorado River and a potential shortage declaration. The Western United States, including Arizona and the Phoenix metropolitan area, has been experiencing a drought for more than 20 years, with an official drought declaration in June 1999. Drought is a normal occurrence in the southwest desert. However, as the drought in the Colorado River Basin continues to extend, the Lower Basin states of Arizona, California, New Mexico, and Nevada along with Mexico may face reductions in their Colorado River water deliveries through a “Tier 1” declaration by the Bureau of Reclamation.

What does this mean for Surprise water customers? A Tier 1 shortage declaration will not affect Surprise’s water allocation or its deliveries to customers. Although there will be no immediate impact on municipal water supplies, Surprise remains committed to water resource management and water conservation measures. Shortage on the Colorado River does not mean shortage for Surprise’s customers at the tap. Being efficient with water has been part of our long-term water management strategy, and our water conservation program provides resources to assist customers.

Furthermore, Surprise is not directly delivering its Colorado River allocation. Instead, we use our Central Arizona Project (CAP) water allocation to recharge the aquifer, storing water for future groundwater pumping. As always, water users must follow water-efficient practices to protect our precious resources. Find out more information about drought and how it affects Surprise water customers on our Drought Resiliency and Preparedness website: surpriseaz.gov/droughtmgmt.

Retail Survey Results

The City of Surprise launched its annual Surprise Retail Survey on April 5, and more than 5,100 responses later, we have the results!

The city uses the survey data to identify the city’s retail strengths and opportunities to bring additional amenities closer to home. In the past, the survey has helped bring in establishments like In-N-Out Burger, Texas Roadhouse, Oregano’s Pizza Bistro, and Costco!

Select survey insights are listed below, with full results available at surpriseaz.gov/retailsurvey.

2021 Surprise Retail Survey results summary

District 4 Community Meeting

Please join me for my monthly Community Meeting on May 26 at 6 p.m. at the Surprise Senior Center, located at 15832 N. Hollyhock St. Please note there will be no Community Meeting in July. Check the city website at surpriseaz.gov for updated information on my meet and greet schedule. Call or email me in the meantime with any questions or concerns you may have.

City Council Meetings

The next regularly scheduled City Council Meeting is June 15 at 6 p.m. in the City of Surprise Council Chambers. City Council meetings are now open to in-person attendance, or you may tune in on surpriseaz.gov/surprisetv, the Surprise City Gov Facebook page at facebook.com/cityofsurprise, or on Cox channel 11 to watch the meeting live.

Councilman Ken Remley September Newsletter

Greetings to my District 4 residents! I hope that you are finding ways to stay cool during this summer heat, and that you and your family are safe and healthy. I also hope that you find this newsletter informative, and know that I am always available for any questions or concerns via email at ken.remley@surpriseaz.gov. You can also find me on Facebook for regular updates.

Gaines Park Youth Baseball Field Project Update

Construction will be starting very soon on the relocation of the Gaines Park Youth Baseball Field. This project is grant funded and will be completed in phases as funding is received. The first phase will consist of the ball field and associated fencing, plaza area, sidewalks, restroom and both on street parking and off street temporary parking. There will be two ADA parking spots on Nash Street. This phase of the project is projected to be complete early/late Spring 2021. Fall of 2021, the parking lot is anticipated to be completed and field lighting installed. For more information, please feel free to contact the Parks and Recreation office at 623-222-2000.

A design rendering of an aerial view of the Gaines Park Youth Baseball Field.

Community Resources

St. Mary’s Food Bank needs volunteers! Help is needed Monday-Friday, from 7:00 a.m.-1:30 p.m., with most help being needed between 7:00 a.m.-10:00 a.m., Volunteers are needed to help pack the Kids Café Meals. If you are interested in scheduling a group of friends, family or co-workers, of five or more, please contact smarez@firstfoodbank.org. The St. Mary’s Food Bank is located at 13050 W. Elm Street.

Surprise CARES Housing Mortgage Assistance

On July 13th, the Neighborhood Services division launched the Surprise CARES Housing Stability program to assist Surprise residents who have experienced a loss of income directly related to the COVID-19 pandemic. Residents needing assistance with mortgage payments are encouraged to visit the participant portal on the city’s website to apply. For more information, please call the Surprise CARES Housing Hotline at 623.222.1640.

A white house house with a red roof.

Rental & Utility Assistance Available Now!

A happy family.The Surprise/El Mirage CAP office at the Surprise Resource Center has received a significant amount of federal CARES Act funding to help residents with rent and utilities who have been impacted by the pandemic. We have expanded our capacity to serve more individuals and families who are eligible, so call our HOPE line today at 623-222-HOPE (4673). Due to the pandemic, eligibility has expanded to serve families with higher incomes, up to 300% above poverty level. (Example – family of 4 is eligible if their gross monthly income is $6,550 or lower). Bilingual staff are ready to help.

Additional Resources

The City of Surprise and its community partners have many resources available for those that need help. The Surprise Resource Center can help with rent, utilities, benefit and employment services, and can be reached at 623-222-1600. The Surprise Senior Center offers a Hot Lunch Program, which provides FREE meals. Please note, you must call two days in advance to order a meal for pickup at 623-222-1500. The Society of St. Vincent De Paul can help with food, rent and utility assistance. The helpline for The Society of St. Vincent De Paul is 623-975-5617. In addition, The Salvation Army offers a FREE breakfast drive thru Monday-Friday 8 a.m. to 9:30 p.m. for seniors, and those that are food insecure. They also offer food boxes. The Salvation Army is located at 17420 Avenue of the Arts, Surprise, AZ, and can be reached at 623-977-1084. The Dysart Community Center, located at 14414 N. El Mirage Road, offers a free food drive through Monday-Friday, 3 p.m. to 5 p.m. The Benevilla HOME Services Program is a FREE program for seniors that assists with things such as getting groceries and running errands. The phone number to reach Benevilla HOME Services is 623-584-4999. Hope Women’s Center provides bill and utility assistance to help support women and children and can be contacted at 623-875-4549. Please also remember that St. Mary’s Food Bank is located on 13050 W. Elm Street and Valley View Food Bank is located on 10771 W. Peoria Avenue.

Residential Waste Cleanup Event

The City of Surprise Residential Waste Cleanup Event will be held on September 12, from 7 a.m. to 1 p.m. at the Northwest Regional Landfill, located at 19401 W. Deer Valley Road. Surprise residents can dispose of one load of residential waste, up to 2,000 lbs at no cost. Proof of residency is required, and no hazardous waste will be accepted.

Council Meeting Schedule

The next regularly scheduled Council Meeting is September 15 at 6 p.m. The City Council Chambers are currently closed to the public, but Council meetings are broadcast live on Surprise TV at www.surpriseaz.gov/surpriseTV. Cox channel 11 and Century Link 8513 also carry the meetings live. Check the agenda, when posted, for instructions on public comment.

Please note, City Hall will be closed on Monday, September 7, in observance of Labor Day.

District 4 Community Meeting

My monthly Community Meetings are typically held on the 4th Wednesday of the month from 6 – 7:30 p.m. at the Surprise Senior Center, 15832 N. Hollyhock Street. Due to the COVID-19 pandemic, we are currently unable to conduct face-to-face meetings, but I look forward to meeting again when we are able. Please check the city website at www.surpriseaz.gov/ for updated information on my meet and greet schedule. Please call or email me in the meantime with any questions or concerns you may have.

Councilmember Ken Remley May Newsletter

Thank you for signing up to receive my notifications and monthly newsletters. I am always available for any questions or concerns via email at ken.remley@surpriseaz.gov. Please also join my monthly community meetings on the 4th Wednesday of each month at the Surprise Community Center, located at 15832 N. Hollyhock Street. Please check the calendar at surpriseaz.gov to check for cancelations during the COVID-19 pandemic. You can also find me on Facebook for regular updates.

COVID-19 Financial Relief Information for Individuals & Families

During this difficult time, there are many resources available to help individuals and their families. Resources available to Surprise residents can be found on the City of Surprise COVID-19 Community Care Resources webpage at www.surpriseaz.gov/3804/COVID-19-Community-Care-Resources, the COVID-19 Financial Relief Resources webpage at www.surpriseaz.gov/3805/COVID-19-Financial-Relief-Information, or by calling the Surprise Resource Center at 623.222.1600. Listed below are some of the resources that are available to residents.

Salvation Army Meals – The Salvation Army, located at 17420 N. Ave of the Arts, in Surprise, is offering drive thru pick-up of hot breakfast and a sack lunch between 7a.m.-9a.m. daily. This program is open to all seniors, or anyone who is food insecure. For more information, please call 623.977.1084.

Electric & Gas Utility Assistance – Surprise & El Mirage families can seek assistance with their utility bills by calling the Surprise Resource Center HOPE line Monday mornings at 8 a.m. The HOPE Line phone number is 623.222.4673. Callers must leave a voicemail. If you cannot leave a voicemail, that means that the limit of assistance for that week has been met.

Surprise Senior Center Hot Lunch Program – If you would like to participate in this program, please call 623.222.1500 two days in advance to order your meal for pickup Monday through Friday at noon.

Benevilla HOME Services Program – FREE program for all seniors who could use help with groceries, errands, etc. For more information please visit www.benevilla.org or call 623.584.4999.

Additionally, the City of Surprise has suspended all water service shutoffs through May 10.

Veteran Aid & Attendance Benefits

The Reveille Foundation in partnership with the American Patriot Service Corporation is now offering online information and registration workshops on Veteran’s Aid & Attendance benefits. These workshops are held bi-weekly and will assist veterans in filing out the necessary paperwork to file for the benefits. The first session was offered on April 29, but additional workshops will be offered every other week thereafter. To register or for more information, please contact Pamela Cameron at 602-592-9461 or pamela@reveillefoundation.org.

Budget Summary

City Council was presented with the City Manager’s Recommended Budget during our Work Session on April 21. If you weren’t able to view the meeting live, a video of the meeting, including the budget presentation can be viewed on https://surprisetv.surpriseaz.gov/. Council and staff are working hard to ensure there is a balanced budget in the midst of economic conditions caused by COVID-19. Steps have already been taken to reduce expenses and prepare for a budget with flexibility to meet the on-going challenges. The tentative budget adoption is scheduled for the Regular City Council Meeting on May 5 at 6 p.m., and the final budget adoption is scheduled for the Regular City Council Meeting on June 2 at 6 p.m.

Please feel free to reach out to me with any questions you might have. The best way to reach me is ken.remley@surpriseaz.gov

Traffic Improvements

A flashing yellow left-turn signal has been installed at the intersection of Litchfield and Waddell roads. A flashing yellow arrow traffic signal allows motorists to make a left-hand turn after yielding to oncoming traffic. Flashing yellow arrow signals have been shown to help drivers make fewer mistakes, and reduce delays when traffic is light, allowing more opportunities to make a left-turn with the flashing yellow left-turn arrow.

A flashing yellow left-turn signal will also be installed at the intersection of Litchfield and Greenway roads overnight on May 1st/2nd.

Development in District 4

Below is a list of permits under review, construction, or recently completed in District 4.

Permits Under Review:
U-Haul, 13420 W. Bell Road-Tenant Improvement

Permits Under Construction:
Arizona Charter Academy, 16011 N. Dysart -New Construction

Permits Completed:
Heritage at Surprise-Building A-F, 13669 W. Rimrock St. -New Construction

District 4 Community Meeting

My monthly Community Meetings are generally held on the 4th Wednesday of the month from 6 – 7:30 p.m. at the Surprise Senior Center, 15832 N. Hollyhock Street. I have decided to cancel my next meeting on May 27 to comply with guidance on social distancing and protect the health of our community. I look forward to meeting with you again when we can. Please call or email me in the meantime with any questions or concerns you may have.

Upcoming Events

Please check www.surpriseaz.gov for updates on cancelled and postponed events.